Blog Archives

It’s not you, it’s them (some of the time anyway)

I had a really interesting experience whilst facilitating last week. I was running an all day session for a group of senior professionals.  After lunch one of the delegates lifted his phone and a notebook and left the room.  I

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Dealing with Difficult Delegates (part 7): Tangent Tracey

We’ve reached part 7 of our Difficult Delegate series and if you are new to training, no-one could blame you for being a bit put off by all these different types of difficult behaviours that we have to deal with. 

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Dealing with Difficult Delegates (part 6): Distracted Dot

Welcome to the latest post in our Dealing with Difficult Delegate series.  This week we’re going to be looking at Distracted Dot and thinking about the strategies you can use to both engage Dot and stop their behaviour impacting on

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Dealing with Difficult Delegates (part 5): Know-it-all Norman

We’ve all been in a session where one of the attendees either knows, or worse think they knows – more about the topic than the person leading the event. As a fellow delegate this can be annoying at best and

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Dealing with Difficult Delegates (part 4): Talkative Tom

So far in this series we’ve look at difficult delegates as being ones who are tough to handle in a negative sense.  But difficult delegates aren’t always the ones who bring down the mood of the session. Let me introduce

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Dealing with Difficult Delegates (part 3): Inappropriate Ian

The third type of difficult delegate that we’re going to look at in this series is Inappropriate Ian. Now, our friend Ian is a funny kind of delegate, but I’m sure you’ve come across him – if not in a

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Dealing with Difficult Delegates: Negative Nelly’s

Everyone has, or will, come across a Negative Nelly.  This is the person who will constantly complain about everything:  their colleagues, their employer, their workload, their environment.  Their attitude may be a product of circumstances, or it may just be

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